Last updated: November 11, 2026
This document is a starting draft and should be reviewed by a healthcare attorney before launch.
Plans change, and we keep this simple. A nurse and a pharmacy-prepared IV bag are reserved for each visit, so we ask for fair notice when you need to cancel or move your appointment.
Fees at a glance
- More than 24 hours before your appointment: cancel or reschedule free.
- Inside 24 hours: $75 late-cancel fee.
- No-show: $75 fee.
- After-hours or holiday visit: $50 surcharge, shown before you confirm.
- Medically declined at the visit: no charge.
How to cancel or reschedule
Call or text the phone number on our Contact page, or email the email address on our Contact page. Include your name and appointment time. The time we receive your message is the time that counts.
Running late and nurse wait time
If you are running late, call or text us as soon as you can. We will do our best to adjust.
The nurse waits 15 minutes from your scheduled start time. After 15 minutes with no contact, the visit counts as a no-show and the $75 fee applies. If you arrive late and the nurse can still see you, your visit may be shortened or moved so the next client is not delayed.
Delays on our side
Weather and traffic happen, especially in Los Angeles. If our nurse is delayed, we will notify you with a new arrival time. There is never a fee to you for a delay on our side. If the new time does not work, you may reschedule or cancel at no charge.
If you are medically declined
Your safety comes first. If the provider or the nurse decides it is not safe to treat you, for example because your blood pressure is too high at the visit, no drip is given and you are not charged for it. No late-cancel or no-show fee applies.
Groups and events
- Events of 10 or more people require a 50% deposit to hold the date.
- The deposit is fully refundable if you cancel 7 or more days before the event.
- Inside 7 days, the deposit is not refundable, but tell us right away and we will try to move your event to a new date.
- Groups under 10 follow the standard 24-hour rule above.
Membership cancellation
Membership is $179 per month with a 3-month minimum. After the minimum, you may cancel anytime by notifying us before your next billing date. Notice received after a billing date takes effect the following month. Monthly charges already billed are not refunded. Member appointments follow the same 24-hour rule.
Refunds
Approved refunds go back to the original card. Your bank usually posts them within 5 to 10 business days. Late-cancel and no-show fees are charged to the card on file.
Questions
We are happy to help. Call or text the phone number on our Contact page or email the email address on our Contact page. This policy is part of our Terms of Service.