Terms of Service | Mobile IV Therapist, Mobile IV Therapy LA

Last updated: November 11, 2026

This document is a starting draft and should be reviewed by a healthcare attorney before launch.

These Terms of Service ("Terms") apply when you use mobileivtherapist.com or book a visit through Mobile IV Therapist ("we", "us", "our"). By using the website or booking, you agree to these Terms. If you do not agree, please do not use the website or book a service.

1. Not for emergencies

Our services are not emergency care. If you think you may have a medical emergency, call 911 or go to the nearest emergency room. Mobile IV therapy does not replace your primary care doctor, urgent care or a hospital.

2. Who provides the services

Mobile IV Therapist is a management services organization. We handle the website, scheduling, payment and customer support. We do not practice medicine or nursing.

IV therapy is a medical service. It is provided by an affiliated, physician-owned medical practice and, in other states, by affiliated licensed practices. Here is how it works:

Before your first treatment, a licensed provider (a physician, nurse practitioner or physician assistant) completes a good-faith exam with you by telehealth video.
If treatment is appropriate, the provider writes the order.
Your IV bag is prepared by a licensed pharmacy and labeled for you.
A registered nurse gives the IV at your home, hotel or office.

All medical decisions are made only by the licensed providers of the affiliated medical practice, using their own professional judgment.

3. Eligibility

You must be at least 18 years old to book or receive services. We serve adults only. You must be located in our service area at the time of your telehealth exam and your visit. We may ask for photo identification.

4. The provider may decline treatment

A booking is a request, not a guarantee of treatment. The provider or the nurse may decline, change or stop a treatment at any time if they decide it is not safe or not appropriate for you. For example, a nurse may decline to start a drip if your blood pressure is too high at the visit.

If you are medically declined, no drip is given and you are not charged for the drip.

5. Booking and payment

Prices. Drips range from $149 to $899. Travel is included inside our service area. Current prices are shown on the website and confirmed before your visit.
Surcharge. A $50 surcharge applies to after-hours and holiday visits. We will tell you before you confirm.
Payment methods. We accept VISA, Mastercard and American Express. HSA and FSA cards may be accepted, depending on your plan. You are responsible for checking with your plan administrator.
Insurance. We do not bill insurance, and we do not promise that any insurer or benefit plan will reimburse you.
Authorization. By giving us a card, you authorize us to charge it for the services you book, any add-ons you approve at the visit, and any fees described in these Terms and the Cancellation Policy.

6. Cancellations, late arrivals and no-shows

In short:

Cancel or reschedule more than 24 hours before your appointment: free.
Cancel inside 24 hours, or no-show: $75 fee.
The nurse waits 15 minutes. After that, the visit counts as a no-show.
Medically declined at the visit: no charge.

The full rules, including group deposits and refunds, are in our Cancellation Policy, which is part of these Terms.

7. Membership

Membership costs $179 per month and includes one core IV each month.
Your card is charged automatically on the same billing date each month until you cancel.
There is a 3-month minimum. After that, you may cancel anytime by giving us notice before your next billing date.
To cancel, call or text the phone number on our Contact page or email the email address on our Contact page. A cancellation received after a billing date takes effect for the following month.
Each member visit still requires medical clearance. Membership does not guarantee that a provider will approve treatment on a given day.
Membership is personal to you and cannot be transferred. We will give members advance notice of any price change.

8. Group bookings and events

Groups receive 10% to 20% off, depending on group size. Your quote will state the discount.
Every guest must be 18 or older, complete their own telehealth exam and consent, and be individually cleared by a provider.
A responsible adult must be present as our point of contact for the whole event.
Events of 10 or more people require a 50% deposit, refundable up to 7 days before the event. See the Cancellation Policy.

9. Your responsibilities

You agree to:

Give accurate, complete and current health information, including medications, allergies, conditions, and whether you are pregnant or breastfeeding. Tell us if anything changes.
Provide a safe, clean, well-lit space with a place to sit, and secure any pets.
Be present, and not impaired to the point that you cannot give consent or follow instructions.
Treat our nurses and staff with respect. A nurse may leave any visit that feels unsafe.
Follow the aftercare instructions you are given, and seek medical care if you feel unwell afterward.

10. Risks of IV therapy

IV therapy is generally well tolerated, but every medical treatment has risks. The provider and nurse will review these with you, and you will sign a separate consent before treatment. Risks include:

Bruising, soreness or minor bleeding where the needle goes in
Infiltration: fluid leaking into the tissue around the vein, which can cause swelling or discomfort
Phlebitis: inflammation of the vein, with redness, warmth or tenderness
Vein irritation or a burning or cool feeling during the infusion
Infection at the insertion site
Allergic reaction to an ingredient, from mild itching or rash to a severe reaction
Fainting, lightheadedness or nausea
Rare serious events, such as a blood clot, a severe allergic reaction (anaphylaxis), fluid overload or nerve irritation, which may need emergency care

If you have severe symptoms after a visit, such as trouble breathing, chest pain or swelling of the face or throat, call 911.

11. No guarantee of results

Results vary from person to person. We do not promise any specific result, benefit or outcome from any drip or add-on. Content on this website is general information and is not medical advice.

These statements have not been evaluated by the FDA (Food and Drug Administration). Our services and products are not intended to diagnose, treat, cure or prevent any disease.

12. Promo codes

Promo codes, including the $25 welcome code, are limited to one per person and one per booking unless we say otherwise. They have no cash value, cannot be combined with other offers, group discounts or membership pricing unless stated, and may expire or be withdrawn at any time. Codes obtained through error or abuse may be voided.

13. Using this website

You agree not to misuse the website. That includes not submitting false information, not sending spam or automated submissions, not trying to break or probe the site's security, and not copying the site by automated means. Our collection of information is described in the Privacy Policy.

We work to keep the website accurate, but it may contain errors, and drips, prices and service areas can change without notice. Links to other websites are provided for convenience, and we are not responsible for their content.

14. Intellectual property

The website and its content, including text, graphics, logos, photos and the Mobile IV Therapist name, belong to us or our licensors and are protected by law. You may view and print pages for your own personal use. You may not copy, republish or use our content or brand for business purposes without our written permission.

15. Disclaimers and limitation of liability

The website is provided "as is" and "as available", without warranties of any kind, to the extent the law allows.

To the fullest extent permitted by law, Mobile IV Therapist and its owners, employees and contractors are not liable for indirect, incidental, special or consequential damages arising from your use of the website or services. Our total liability for any claim is limited to the amount you paid us for the service that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited by law, and nothing here limits the professional responsibility of the affiliated medical practice or its licensed providers for the care they give.

16. Governing law

These Terms are governed by the laws of the State of California, without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Los Angeles County, California, unless the law of your state requires otherwise.

17. Changes to these Terms

We may update these Terms from time to time. The date at the top shows the latest version. Changes apply to bookings made after they are posted. If any part of these Terms is found unenforceable, the rest stays in effect.

18. Contact

Questions about these Terms: call or text the phone number on our Contact page, email the email address on our Contact page, or visit mobileivtherapist.com.